Customer Experience

Elevate Every Interaction

Build Loyalty

Drive Growth

At Stratigen Inc., we specialize in Customer Experience (CX) Consulting that transforms how businesses connect with their customers—online, in-person, and everywhere in between. In a competitive, experience-driven economy, delivering exceptional customer journeys isn’t optional—it’s essential. Our CX strategies help companies deliver consistent, personalized, and value-driven experiences that increase satisfaction, boost retention, and ultimately fuel growth.

We understand that great experiences are intentional. They are designed, tested, and continuously refined. That’s why we partner with you to assess your current CX ecosystem, uncover gaps, and design solutions that are rooted in customer empathy, business goals, and actionable data.

What we Offer

Our CX Consulting services are designed to support organizations at any stage of their customer experience journey—from startups building out customer frameworks to large enterprises seeking enterprise-wide transformation.

  1. Customer Journey Mapping

    We dissect and analyze every step of the customer journey—across all touchpoints—to identify moments of truth, drop-off points, and optimization opportunities.

  2. 2. Omnichannel Experience Design

    Ensure a seamless and unified experience across all channels—contact centers, websites, mobile platforms, in-store interactions, and beyond. We help integrate your customer touchpoints into a cohesive ecosystem.

  3. Voice of the Customer (VoC) Implementation

    Capture, analyze, and act on customer feedback through structured programs. We help you create meaningful VoC initiatives to guide decision-making and close the feedback loop.

  4. CX Strategy & Roadmap Development

    We develop customized CX strategies aligned with your brand promise, target market, and operational capacity. Our roadmaps are designed for scalable execution and measurable results.

  5. KPI Design & Experience Measurement

    We implement robust CX measurement frameworks using KPIs like Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), and customer lifetime value. These metrics allow you to measure performance and track ROI.

  6. Employee Experience (EX) Alignment

    Customer experience begins internally. We help you align your EX and CX strategies to ensure your teams are empowered, engaged, and delivering consistently high service standards.

Why Partner with Stratigen Inc.?

  • End-to-End CX Expertise

    From strategy to execution, we support you in building a future-ready customer experience program.

  • Multisector Experience

    We’ve delivered results in industries such as healthcare, SaaS, telecom, professional services, and retail.

  • CX Meets Operations

    As operations consultants, we don’t just give ideas—we build the systems, processes, and accountability frameworks to support lasting CX transformation.

  • Human-Centered, Tech-Enabled

    We blend empathy and efficiency, leveraging CRM, AI, contact center tech, and digital tools to deliver impact.

  • Outcome-Focused

    Every initiative we take on is grounded in metrics, ensuring that customer experience improvements translate into measurable business success.

Let’s Redefine Your Customer Experience

Ready to design a customer experience that sets you apart? Whether you need a full CX transformation or help refining key touchpoints, Stratigen Inc. brings the strategy, insight, and hands-on execution to help you succeed.

Contact us today to schedule a consultation or CX discovery session.